Terms and Conditions: Frontier Communications of America, Inc.

About These Terms and Conditions
THIS NOTICE DESCRIBES THE TERMS AND CONDITIONS PURSUANT TO WHICH FRONTIER WILL PROVIDE ITS CUSTOMERS WITH SERVICE ("Service") AND REQUIRES THAT ANY DISPUTE BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN LAWSUITS, JURY TRIALS, OR CLASS ACTIONS, AS EXPLAINED MORE FULLY BELOW. BY USING FRONTIER SERVICES OR EQUIPMENT, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS. IF YOU SIGNED AN AGREEMENT WITH A PHYSICAL OR ELECTRONIC SIGNATURE, THAT AGREEMENT SUPERSEDES ANYTHING INCONSISTENT IN THESE TERMS AND CONDITIONS.

Your Minnesota, Nevada, New York or Pennsylvania Frontier Residential Internet Service
At Frontier, we work hard to be sure you get the most out of your Internet experience. In our commitment to clarity, we have some key information about your wired Internet speeds. In all instances, regardless of the service tier or package selected: (1) the maximum provisioned speed in a tier is the highest wired speed you will receive; (2) the average speed may be slower; and (3) your actual speed is subject to multiple factors. These factors include the number of other users on our network that connects you to the internet, congestion and other traffic on the internet. Your wired service speed for new internet services in Minnesota, Nevada, New York or Pennsylvania will be determined at installation based on your location and communicated to you after installation. The actual internet speed at your service address and your ability to access various internet services/sites, e.g., streaming or gaming, will vary as a result of factors like (a) connecting to Wi-Fi; (b) multiple users or devices on the same account; (c) the capacity, performance or limitations of your inside wiring, computer, equipment, device(s) or modem; and/or (d) congestion and other traffic on our network or in the Internet. The above information is a guide to what you can expect in terms of service speed. However, this is not a statement, representation or guarantee of the service speed you will receive. Frontier makes no representation, promise or warranty, express or implied, that you will receive or be able to download or upload data at any particular speed. Please also see our terms and conditions for residential internet services located at frontier.com/ResInternetTerms. Thank you for being a Frontier customer!

Last update: January 2021